|
Professionaltoolbars's support can help you quickly solve any technical problems that
you may face during implementation or after the solution is deployed. With
advanced support packages, we will also proactively monitor your solution to
avoid any inconsistencies as well as provide you with updated versions rebuilt
by us, in order to guarantee maximum stability of your solution.
- E-mail, phone and forum support Pick the support plan that best
matches your business model. We offer several support plans that will fit your
needs no matter how complex your solution is.
- Online documentation and FAQ We continuously maintain knowledge
base containing a growing library of questions and accurate answers relating to
all products. Online access to FAQ and Documentation is provided with all
support packages.
- Developer Network Your development team can access our
development network resources to share ideas and pick up useful code samples and
templates. The Developer Network at Bestoolbars is your online gateway to the
most up-to date content on extending toolbar solutions and scripting.
- Emergency fixes and escalation With advanced support packages
we provide emergency fixes. These fixes go immediately to our product
department, where they will issue a patch solving the particular problem with
highest priority and within a minimal timeframe. Priority issue escalation means
your product requirements will be considered and included in new versions with
higher priority, guaranteeing that you'll get them sooner.
- Remote troubleshooting Most problems are better solved by an
expert who can sit next to you, fixing those problems for you. Thanks to the
current state-of-the-art technologies for desktop sharing, you can now benefit
from the same solution with our technology experts remotely accessing your
system and troubleshooting any inconsistencies in real time.
- Professional Services With advanced support plans, we offer
professional service hours. Our experts will help clients maintain market
requirements and compliance with existing standards. These services include
assistance with rebuilding and customizations, deployment, implementation,
optimization, and training.
- Updates subscription As new features are added to our platform
or new services are integrated, you'll get detailed information on how to get
them ready and implemented for your existent toolbar solution. With advanced
support packages, our Professional Services Team will recommend practical
application templates and configuration scripts.
- Industry trends radar Our analytical team is constantly
monitoring new trends in browser and desktop application markets. With advanced
support packages we will provide you with exclusive offers for expanding toolbar
solution value beyond original deployment.
- Early compatibility testing Established technology partnerships
with browser and operating system vendors allow us to verify compliance with new
versions and patches, guaranteeing the uninterrupted operation of each toolbar
solution.
|